Delivery Time
UNFRAMED PRINTS
Unframed prints ship in a solid tube with acid free tissue paper and are insured with the courier to the value of the print.
Please allow 5 to 10 days for UK Delivery.
Please allow 14 to 21 days for International Delivery
ORIGINALS & FRAMED PRINTS
Originals and framed prints are bubble wrapped, boxed and shipped flat via secure and insured courier.
Allow 5 – 10 working days for UK Delivery.
Allow 10 – 30 working days for International Delivery.
ALL ORDERS ARE FINAL
Delivery Cost
UK – Royal Mail Special Delivery – £8.50
International – Royal Mail International Tracked & Signed – £22.00
Delivery costs will be confirmed at the checkout stage. Please note that we only ever charge per delivery and NOT per item.
For orders over a certain amount, additional proof of ID may be required. Whilst this process may cause some inconvenience, it is in place to prevent potential fraud and avoid unnecessary stress to our customers. We also reserve the right to deny orders which we suspect to be fraudulent in nature.
Items not received?
We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control.
An item is not classified as “Lost” by Royal Mail until it has been missing for 15 working days. For Special Delivery items the period is 15 working days and for international items it is 30 working days. If you still haven’t received them after this time period, please contact us at info@anilmistryart.com.
Returns and Refunds
If you are not happy with your purchase, return the item(s) unused in their original condition and packaging within 14 days of receipt for a full refund, less the delivery costs.
If the item is faulty or the delivery incorrect, return the item(s) within 7 days and we will refund you fully including the delivery costs.
Please return your product (enclosing a note with details of any faults and/or damage where applicable) in its original condition and packaging, and send to:
Anil Mistry Art
12 Murray Road
Berkhamsted
Hertfordshire
HP4 1JD, UK
The parcel and its contents are your responsibility until they reach us and we therefore recommend you send them registered post and retain proof of postage, as you will need this to make a claim from the Royal Mail should your package be lost.
Cancellations
You have up to 24 hours to cancel an order. To cancel, please contact us at info@anilmistryart.com.